Privacy Policy

1. Introduction

At CeylonExplora we are committed to protecting your privacy. This Privacy Policy explains what we collect, how we use it and who we share it with when you visit www.ceylonexplora.com (the "Site"). Please read it. If you do not agree with it, please do not use the Site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • What you send us: The details you type into our contact or enquiry forms: your name, email address, phone or messaging contact, your travel dates and party size, and whatever you write in your message. If you leave a blog comment we store the name, email and comment; the email is never shown publicly. There is no account to register for on this Site.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Payment details: None. There is no checkout on this Site and we never ask for card details here. Trips are quoted by email or WhatsApp, and payment is settled directly with our team, in cash on arrival or by bank transfer.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Process your bookings and manage your travel arrangements.
  • Send you notifications regarding your bookings.
  • Improve the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience with the Site.
  • Notify you of updates to the Site or our services.
  • Reply to your enquiry and send you information you have asked for. We do not send marketing email without your consent.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Service providers: Companies that run parts of the Site for us, namely hosting and database, email delivery, website analytics, and the spam protection on our forms.
  • Suppliers for your trip: Where your itinerary needs it, we pass on only the details required, for example the names for a hotel booking or a national park permit. We do not sell your data and we do not share it for anyone else's marketing.

5. Security of Your Information

The Site is served over an encrypted connection, and your enquiry is read by the team handling it. No system is completely secure, so please do not send us passwords, card numbers or passport scans by email or chat.

6. Cookies and Analytics

We use Google Analytics to understand how visitors use the Site: which pages are viewed, how people find us, and where enquiries come from. Google Analytics sets cookies (such as _ga) to recognise returning visitors. This data is aggregated and does not identify you personally. We may in future use this data with Google Ads to measure our advertising. We do not sell your personal data.

When you first visit the Site you can accept or decline these cookies. For visitors in the European Economic Area, the United Kingdom, and Switzerland, analytics and advertising cookies stay off until you accept. You can change your choice at any time by clearing this site's data in your browser and reloading the page.

7. Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If you become aware of any data we have collected from children under age 16, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy. The version published here is the one that applies, from the day it is published.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: Email: hello@ceylonexplora.com Phone: +94 71 777 7558 Address: Kandy, Sri Lanka